Shipping Policy

Handling and Transit Time :

Handling Time : 1 - 3 days
Transit Time : 2 - 8 days

Once your order is dispatched, you will receive a confirmation email with a tracking number.

Shipping info

We also ship worldwide, the cost is as stated below. 

Service  Cost Postage time 
Standard Shipping to major cities in Australia  $5.50  2-6 business days 
Standard Shipping to remote and regional areas in Australia  $5.50 5-7 business days 
Standard shipping to New Zealand  $9.50 7-12 business days 
express shipping in Australia  $9.50 1-3 business days 
express shipping to New Zealand $18.50 3-7 business days 
Rest of the world  $18.50 6-15 business days

You will get a confirmation email once your order has shipped containing the tracking number. 

We do ship internationally. For any custom taxes, it will be included in the price in accordance with the country region. 

Ellie Grace is not responsible for lost or misplaced packages once the tracking shows a "delivered" status.
Use the tracking number we provide to track the order until delivery.
If you never received your order, but the tracking number indicates it has been delivered, check with your local postman, neighbor, or facility manager/post office and post office before calling Ellie Grace Money Order.

*Due to the current COVID lockdown situation, some products may arrive at different times due to warehouse locations have changed.